Trial eligibility
Try your Flipside for 100 days. Review the full trial conditions and keep your proof of purchase.
100-DAY TRIAL
A clear route back.
Review eligibility before sending anything, then request instructions so your return can be tracked correctly.
100days after receipt
10business days for approved refunds
01return request before shipping
Before you ship
Contact Flipside first. If the return is accepted, the team will provide a shipping label and instructions. Items sent back without an approved request may not be accepted.
European Union orders
For deliveries to the European Union, the policy also provides a 14-day cancellation period. Returned items must be unused, with tags, original packaging and proof of purchase.
Exceptions and exchanges
Sale items and gift cards are excluded. For an exchange, the current process is to return the eligible item and place a new order after the return is accepted.
Refund timing
After inspection and approval, the refund is issued to the original payment method. Banks and card providers may take additional time to post it; contact Flipside if more than 15 business days have passed since approval.
Questions about an order or the right bag for your trip? Our customer care team is here to help.
Ask a question →Read the full policy →