START YOUR RETURN

Three things before you write.

A complete first message helps customer care confirm eligibility and send the right next step faster.

01order number
02product photographs
03reason for the request

Confirm the trial window

Start your request within 100 days of delivery and review the trial conditions before sending the item.

Prepare the details

  • Order number and purchaser name
  • The exact product and stripe color
  • A short reason for the return
  • Clear photographs if the item arrived damaged or incorrect

Request authorization

Email info@flipsideluggage.com before sending the product. An accepted return includes a label and destination instructions.

Keep the shipment traceable

Retain your drop-off receipt and tracking number until Flipside confirms that the return has been received and reviewed.

Questions about an order or the right bag for your trip? Our customer care team is here to help.

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