What is covered
- Broken zippers or zipper pulls
- Broken handles or wheels
- Stitching that unravels prematurely
- Structural manufacturing defects that affect usability
LIMITED LIFETIME WARRANTY
Built for the long run.
Coverage focuses on manufacturing defects that affect how the product works, not ordinary signs of a well-traveled bag.
∞limited lifetime coverage
01original purchaser
24/7built for repeat travel
What is not covered
Cosmetic damage, airline or carrier handling, accidents, misuse, abuse, normal wear, improper storage, and unauthorized repairs are excluded under the current policy.
Who can claim
Coverage applies to the original purchaser using the product under normal conditions. Proof of purchase is required.
How to submit
Send the order details, a description of the issue, and clear photographs or video to info@flipsideluggage.com, or call 203-529-5523.
Questions about an order or the right bag for your trip? Our customer care team is here to help.
Ask a question →Read the full policy →